General
Who is behind Japon Collection? | |
 | Japon Collection is a small company based in Yokohama (just besides Tokyo). Passionate about anime and Japanese culture in general, Japon Collection was created in order to share this passion with you. That's why we propose you to buy some articles coming from the most famous Japanese anime and card games. |
Opening Hours | |
The store is obviously available 24/7 except during some maintenance. About the customer service, it's opened Monday to Friday between 10 AM and 6 PM (might be some delay because of the time difference). | |
New account & Log-in | |
Same as any ecommerce website, you need to register an account, directly from the main menu by clicking on "New Account?". If you are on mobile, click on the small icon at the top right corner | |
and then on "New Account". After you subscribed, just log in by clicking and the small icon just mentioned (on mobile) or from the main menu by clicking on "Sign In".Who is behind Japon Collection? | |
| |
Japon Collection is a small company based in Yokohama (just besides Tokyo). Passionate about anime and Japanese culture in general, Japon Collection was created in order to share this passion with you. That's why we propose you to buy some articles coming from the most famous Japanese anime and card games. | |
Opening Hours | |
The store is obviously available 24/7 except during some maintenance. About the customer service, it's opened Monday to Friday between 10 AM and 6 PM (might be some delay because of the time difference). | |
New account & Log-in | |
Same as any ecommerce website, you need to register an account, directly from the main menu by clicking on "New Account?". If you are on mobile, click on the small icon at the top right corner | |
Orders
How to check the status of my orders?
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How to use my tracking number?
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Can I cancel my order ? It will be impossible to cancel an order since the payment went through PayPal and the order is placed. However, in case that a product is out of stock or unobtainable, your order will be qualified for a cancellation and a refund or a switch of product. |
Since you placed an order you can check her status by log in to your account. Just click on the small icon 
If you chose Registered or EMS you wil receive a tracking number that you can use on the website of Payment
How can I pay for my orders? | |
 | For simplicity and security reasons all the checkout process is going through PayPal. Then to pay for your order you will need a PayPal account. From there you are free to use the money previously transferred on your PayPal account or any credit card (Visa, Mastercard, American Express, Discover,...). You can easily create a PayPal account by following this address. |
Shipping
How the products are shipped? |
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What about customs fees? |
First thing to know is that any customs and import fees will be the customer's liability. Japon Collection can't be held responsible for any of those fees. In the event that you refuse to pay for the customs fees you won't be able to get any refund from Japon Collection. |
Which countries can be delivered? |
For now, the products can be shipped only to France and United States. Later on other destinations will be available. |
About the shipping, since most of the products sold on the website are small (cards and small figurines) you will received them in a bubble mailer or a small box. To make sure your products don't get damaged during transit all the necessary precautions will be taken. Unfortunately, in the event that your package is lost or damaged during transit, Japon Collection can't be held responsible and you will have to ask to your local post office for a reimbursement.