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General

Who is behind Japon Collection?

yokohama

Japon Collection is a small company based in Yokohama (just besides Tokyo). Passionate about anime and Japanese culture in general, Japon Collection was created in order to share this passion with you. That's why we propose you to buy some articles coming from the most famous Japanese anime and card games.

Opening Hours

The store is obviously available 24/7 except during some maintenance. About the customer service, it's opened Monday to Friday between 10 AM and 6 PM (might be some delay because of the time difference).

New account & Log-in

Same as any ecommerce website, you need to register an account, directly from the main menu by clicking on "New Account?". If you are on mobile, click on the small icon at the top right corner icon offcanvas and then on "New Account". After you subscribed, just log in by clicking and the small icon just mentioned (on mobile) or from the main menu by clicking on "Sign In".

Who is behind Japon Collection?

yokohama

Japon Collection is a small company based in Yokohama (just besides Tokyo). Passionate about anime and Japanese culture in general, Japon Collection was created in order to share this passion with you. That's why we propose you to buy some articles coming from the most famous Japanese anime and card games.

Opening Hours

The store is obviously available 24/7 except during some maintenance. About the customer service, it's opened Monday to Friday between 10 AM and 6 PM (might be some delay because of the time difference).

New account & Log-in

Same as any ecommerce website, you need to register an account, directly from the main menu by clicking on "New Account?". If you are on mobile, click on the small icon at the top right corner icon offcanvas and then on "New Account". After you subscribed, just log in by clicking and the small icon just mentioned (on mobile) or from the main menu by clicking on "Sign In".

Orders

How to check the status of my orders?

cart chopperSince you placed an order you can check her status by log in to your account. Just click on the small icon icon offcanvas at the top right corner of the screen and then click on "Your Orders". The status of your order will be updated regularly until you it is delivered.

How to use my tracking number?

jppost tracking numberIf you chose Registered or EMS you wil receive a tracking number that you can use on the website of Japan Post. Just copy/paste the tracking number under "Confirm delivery status" (see the image opposite). Then you will get the information and follow the status of the delivery of your package.

Can I cancel my order ?

It will be impossible to cancel an order since the payment went through PayPal and the order is placed. However, in case that a product is out of stock or unobtainable, your order will be qualified for a cancellation and a refund or a switch of product.

Payment

How can I pay for my orders?

goku paypal

For simplicity and security reasons all the checkout process is going through PayPal. Then to pay for your order you will need a PayPal account. From there you are free to use the money previously transferred on your PayPal account or any credit card (Visa, Mastercard, American Express, Discover,...). You can easily create a PayPal account by following this address.

Shipping

How the products are shipped?

pika colisAbout the shipping, since most of the products sold on the website are small (cards and small figurines) you will received them in a bubble mailer or a small box. To make sure your products don't get damaged during transit all the necessary precautions will be taken. Unfortunately, in the event that your package is lost or damaged during transit, Japon Collection can't be held responsible and you will have to ask to your local post office for a reimbursement.

What about customs fees?

First thing to know is that any customs and import fees will be the customer's liability. Japon Collection can't be held responsible for any of those fees. In the event that you refuse to pay for the customs fees you won't be able to get any refund from Japon Collection.

Which countries can be delivered?

For now, the products can be shipped only to France and United States. Later on other destinations will be available.